Terms of Service

At Inkanyezi Creations, we believe in clear communication and mutual respect. These terms outline our working relationship and ensure we're all on the same page.

1. Booking & Retainer

Your wedding date is secured once we receive your signed contract and 50% retainer payment. We do not double-book dates. Once your date is secured, it is exclusively yours.

2. Payment Terms

The remaining balance is due 14 days before your event. We accept bank transfers, mobile payments, and major credit cards. All prices are in USD unless otherwise specified.

3. Cancellations & Date Changes

We understand that life happens. One date change is welcomed at no charge, subject to availability. If you need to cancel, the retainer is non-refundable but can be applied toward a future session within 12 months.

4. Delivery Timeline

You'll receive a preview gallery within 48 hours of your event. Your full gallery and films will be delivered within 6-10 weeks. Rush editing is available for an additional 30% fee (3-4 week delivery).

5. Usage Rights

You receive full personal usage rights to all delivered images and films. This includes printing, sharing on social media, and personal use. Commercial use requires separate licensing. We retain the right to use your images for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.

6. RAW Files

We do not provide RAW files. Just as a chef doesn't serve uncooked ingredients, we don't release unfinished work. You're choosing us for our complete artistic process — from capture to final edit.

7. Travel & Accommodation

For events outside Harare, travel, accommodation, and per diem costs are outlined in your custom proposal. For destination weddings, we factor in travel days to ensure our team arrives rested and ready.

8. Force Majeure

In the unlikely event that we cannot fulfill our obligations due to illness, injury, or unforeseen circumstances, we will make every effort to provide a qualified replacement. If this is not possible, your payments will be fully refunded.

9. Safety & Conduct

We prioritize safety for everyone — you, your guests, and our team. If conditions become unsafe (e.g., severe weather, unsafe behavior), we reserve the right to pause or conclude coverage. We will communicate clearly and work with you to find the best solution.

10. Changes to Terms

These terms may be updated periodically. Your contract reflects the terms in effect at the time of booking. We'll notify you of any significant changes.

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Questions?

If you have any questions about these terms or would like clarification on anything, please don't hesitate to reach out. We're people first, and we want you to feel comfortable and confident in your decision.